30-day returns
You can return most items within 30 days of delivery for a refund, provided they are unused, in original condition, and in the original packaging.
How to start a return
Email support@havenyard.ca with your order number and what you would like to return. We will send return instructions and an address within 1 business day. Please do not ship anything back before contacting us — returns sent without instructions can be lost.
Return shipping cost
- If the item is damaged, defective, or not what the product page described — we cover return shipping and refund you in full. Send us a photo and we will usually resolve it without asking you to ship anything back.
- If you changed your mind — you cover return shipping. Original shipping charges are not refunded.
Refund timing
Once your return is received and inspected, we issue the refund to your original payment method within 3–5 business days. Your bank or card issuer may take a further 5–10 business days to post it.
Damaged on arrival
Inspect your order when it arrives. If something is damaged, email us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund it — your choice — and you will not need to ship the damaged item back in most cases.
Items we cannot accept back
- Items that have been assembled, installed, used outdoors, or modified
- Items returned without original packaging
- Items returned more than 30 days after delivery
- Clearance items marked final sale
Cancellations
You can cancel an order for a full refund any time before it ships — usually within the first 24 hours. Once it has shipped it becomes a return.
Wrong item received
If we sent the wrong product, that is our error. Email us and we will ship the correct item and cover all shipping both ways.